Terms & Conditions

1. Definitions

The following terms carry the meanings set out below wherever they appear in this document:

• "Agreement" — these Terms & Conditions together with any written service proposal or confirmation exchanged between Pinepath and a Client.
• "Service" — any advisory, consultancy, or operational-guidance offering made available by Pinepath, including the Retail Floor Session, Store Operations Project, and Franchise Readiness Advisory.
• "We / Us / Our" — Pinepath, operating from 88 Phahonyothin Road, Chatuchak, Bangkok 10900, Thailand.
• "You / Client / User" — any individual, business, or entity that engages with or enquires about our Services.
• "Content" — any reports, documents, written materials, guidelines, or training outlines produced or shared in connection with a Service engagement.
• "Website" — the Pinepath website accessible at pinepathx.world.

2. Acceptance of Terms

By submitting an enquiry, signing a service proposal, or commencing any engagement with Pinepath, you confirm that you:

• Are at least 18 years of age or have the legal capacity to enter a binding agreement under applicable Thai law.
• Are acting on behalf of a registered business entity or as an independent adult individual.
• Have read and understood these terms in full.
• Accept these terms as the governing framework for your use of our Services.

If you are accepting on behalf of a company, you confirm that you have the authority to bind that organisation to these terms.

3. Service Description

Pinepath provides operational advisory and general business guidance to independent retailers, small chains, and retail businesses exploring growth. Our three core offerings are:

Services are provided on an advisory basis only. We do not offer legal, financial, medical, or regulated professional advice. Availability is subject to consultant scheduling and prior confirmation by Pinepath.

4. User Responsibilities

To allow us to deliver our Services effectively, you agree to:

• Provide accurate and complete information about your business when requested.
• Make appropriate team members and store facilities accessible during agreed sessions.
• Respond to communications in a timely manner to avoid delays.
• Use any Content, reports, or guidelines provided solely for internal business purposes.
• Refrain from reproducing, reselling, or sublicensing any materials produced by Pinepath without written consent.
• Conduct all interactions with our team in a respectful and professional manner.
• Not misrepresent the scope or outcome of our Services to third parties.

Failure to meet these responsibilities may result in the suspension or termination of your engagement without refund of amounts already rendered.

5. Intellectual Property

All materials, frameworks, templates, methodologies, and written Content produced by Pinepath remain the intellectual property of Pinepath unless explicitly transferred in writing.

Upon payment in full, you receive a limited, non-exclusive, non-transferable licence to use any deliverables produced specifically for your engagement for your internal business operations.

This licence does not include the right to:

• Reproduce or distribute materials commercially.
• Modify or adapt materials without written permission.
• Transfer or sublicence materials to another business or third party.

The Pinepath name, logo, and any associated trademarks are the property of Pinepath and may not be used without prior written consent.

6. Payment Terms

All fees are stated in Thai Baht (฿) and are inclusive of applicable taxes unless stated otherwise on a service proposal.

• Payment schedule: Fees are due as specified in the written service proposal. A deposit may be required before work commences.
• Methods accepted: Bank transfer and payment methods confirmed at the time of engagement. We do not accept cash payments for project work.
• Late payment: Unpaid amounts may result in suspension of the engagement until the outstanding balance is settled.
• Cancellations: If you cancel a confirmed booking with fewer than 48 hours' notice, the session fee is non-refundable. Cancellations made with adequate notice will be rescheduled at no additional cost where scheduling permits.
• Refunds: Refunds are considered on a case-by-case basis where work has not yet been delivered. Partially completed engagements are not eligible for a full refund of amounts corresponding to work already carried out.

7. Advisory Engagement Terms

The following conditions apply specifically to the delivery of our advisory services:

• Scope: The scope of each engagement is confirmed in writing before work begins. Any requests outside the agreed scope may be subject to additional fees.
• Amendments: Scope changes requested by either party will be confirmed in writing before implementation.
• Confidentiality: We treat all information shared about your business as confidential and will not disclose it to third parties without your consent, except where required by law.
• Deliverables: Timelines for written deliverables are estimates. We will communicate proactively if delays arise.
• No regulated advice: Nothing delivered as part of our Services constitutes legal, financial, medical, or licensing advice. We focus exclusively on operational, merchandising, and process matters.

8. Disclaimers

Our Services are provided on an "as available" basis reflecting the professional judgement of our advisors at the time of delivery. We make no representations that:

• Following our recommendations will produce any particular business outcome.
• Operational improvements will translate into specific revenue figures.
• Our guidance covers all circumstances relevant to your business.

Business decisions based on our advisory input remain entirely at your discretion and your responsibility. We encourage you to seek appropriate specialist advice on matters outside our scope.

9. Limitation of Liability

To the extent permitted by applicable law in Thailand, Pinepath's total liability to you arising out of or in connection with any engagement shall not exceed the total fees paid by you for the specific service to which the claim relates.

We shall not be liable for:

• Indirect, consequential, or incidental losses.
• Loss of revenue, profit, or business opportunity.
• Losses arising from decisions made on the basis of our advisory input.
• Delays caused by circumstances outside our reasonable control (force majeure), including natural events, infrastructure disruptions, or public health situations.

10. Indemnification

You agree to indemnify and hold harmless Pinepath, its advisors, and affiliated persons from any claims, damages, costs, or expenses (including reasonable legal fees) arising from your breach of these terms, your misuse of any Content or deliverables, or any claim by a third party related to actions you took based on our advisory input.

11. Termination

Either party may terminate an engagement with written notice. The following applies on termination:

• Work completed up to the termination date will be invoiced at the applicable rate.
• Any unpaid amounts for work already delivered remain due.
• Pinepath may terminate immediately if a Client breaches these terms, engages in dishonest conduct, or creates an unsafe or disrespectful environment for our advisors.
• Provisions relating to intellectual property, payment, confidentiality, and liability survive termination.

12. Dispute Resolution

We prefer to resolve any concerns informally. If a matter arises, please contact us directly so we can discuss it openly.

• Informal resolution: We aim to acknowledge any formal complaint within 5 business days and propose a resolution pathway within 15 business days.
• Governing law: These terms are governed by the laws of the Kingdom of Thailand.
• Jurisdiction: Any disputes that cannot be resolved informally shall be subject to the jurisdiction of the courts in Bangkok, Thailand.
• Mediation: Both parties agree to consider mediation in good faith before initiating formal proceedings.

13. General Provisions

• Entire agreement: These terms, together with any written service proposal, constitute the full agreement between the parties and supersede any prior discussions or representations.
• Severability: If any provision of these terms is found to be unenforceable, the remaining provisions continue in full effect.
• Waiver: A failure by either party to enforce a provision at any time does not constitute a waiver of the right to enforce it later.
• Assignment: You may not transfer your rights or obligations under these terms to another party without our prior written consent. We may assign our obligations to a qualified successor.
• Notices: Formal notices should be sent to the contact details listed in Section 15. Email is the preferred channel for routine correspondence.

14. Changes to These Terms

We may update these terms from time to time. When material changes are made, we will update the "Last Updated" date at the top of this page.

If you engage our Services after a revised version has been published, that constitutes your acceptance of the updated terms. We recommend checking this page periodically if you have an ongoing engagement with us.

15. Contact

If you have any questions about these terms or need to raise a matter formally, please use the following contact details: